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5 Ways to Get Your Flight Questions Answered | @BeringAir | www.beringair.com

5 Ways to Get Your Flight Questions Answered

Have a burning question about flying with Bering Air? We’ve got you covered! Here are some great ways you can get your flight questions answered today.

Get Instant Help Online

Did you know? BeringAir.com now offers a live chat feature, so you get answers and resolve problems faster with real-time assistance. It’s a convenient way to chat with Bonnie directly, plus you’ll experience shorter wait times than when you call in.

There are two ways to access live chat:

Option 1 – Click the Ask Bonnie link in the navigation, then the Ask Bonnie link in the box at the top of the page. (The text will change from orange to white when hovered over.)

Ask Bonnie Instruction

Option 2 – Click the Ask Bonnie link in the navigation, then click the Bering Air Live Chat pop-up at the bottom of the page.

Live Chat at Bering Air

Live chat is available from 8 a.m. to 5 p.m., Monday to Friday. Holiday exceptions include Christmas (and the day after), New Year’s Day, Fourth of July and Thanksgiving (and the day after), in which we are closed and the feature will offline at that time.

Find Answers to Common Questions

We frequently receive common questions from our customers. To help you find what you’re looking for faster, we’ve compiled a list of FAQs. Topics include:

  • Baggage allowance
  • Hand carries and freight shipments
  • Ground transportation
  • Bereavement fares
  • Refund policies
  • And more!

Check out our full list of FAQs here.

Check Upcoming Flight Schedules

You can go through the Book a Flight process to check an upcoming flight for a particular date range, or get recent flight updates by following us on Twitter.

But if you’d like to have a seasonal flight schedule on hand, you can view and download a copy on our Flight Schedules page.

While this PDF schedule is what we plan for, note that weather conditions can affect routing for a particular flight or cause cancellations. On the day you travel, it’s a smart idea to contact your Bering Air Village Agent to confirm the departure time of your flight. You can find your village agent’s contact information by clicking on the appropriate village name on the Destinations page.

Get Travel Receipts

Need help getting a receipt for past travel? Contact our Nome office by phone or email and a staff member will get the research process started.

  • Phone: 907-443-8986
  • Email: research@beringair.com

Tickets can be researched for up to one year after travel. Because ticket research is a manual process, it can take up to at least one week to complete as well as get a copy of your receipt over to you.

Make a Donation Request

Throughout the year, we receive many donation requests from around the region, particularly during the holidays. If you’d like to make a request for your event, please submit your full inquiry in writing to Bonnie at bonnie@beringair.com. Be sure to include the following in your request:

  • Name and type of event
  • Scheduled date for the event
  • Type of donation being requested

Over to You

How can Bering Air better serve you? Share your thoughts via live chat or by filling out our handy contact form.

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